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I am writing to this email to tell you how frustrated. I am with the shopping experience with CalvinKlien.com online store.

I have ordered a shirt online at CK.com and Since it didn't fit me I have to return it for refund in April 2014. Its been almost 4months and they are literally torturing me to give my money back. All I wanted was my refund and I have called them like 30 times and every time they keep saying, you will receive in a week. I don't understand that what in the world takes 4months to process refund and yet I didn't receive my refund.

I called in and talked some supervisor who said " I am sending in the refund gift card through one-day shipping ". It's been another week.

I DON'T UNDERSTAND WHAT THE *** IS GOING ON. I will never ever buy or even refer anyone buying at your site.

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Delma
#1045783

You are right. It is very long time for refund. I wrote about bad quality of items before 2 weeks after the purchase, the CK wrote me "please, wait your answer", and after 30 days after the purchase CK wrote "you are so late, now is more 30 days"

Anonymous
#906574

I ordered a Moto Jacket from calvinklein.com. I bought it for a really good price because they had a good sale that day.

Well, when the jacket arrived, it had *** on the back side. I called customer service and told them that I wanted an exchange, that I loved the jacket and still wanted it, but of course in good condition. Customer service did not want to honor the same price. In other words, If I wanted an exchange I would've had to pay the new price, and of course the sale was over...so I would've had to pay double the price for an exchange.

This is outrageous! It wasn't my fault in the first place that I got a defected jacket and now if I wanted the same one, I would have to pay double? Unbelievable!!

Bad customer service!!!

I don't think I am going to buy from them again. I have since bought a jacket from a different store, but CK has lost me as a customer!

Delma
#1045785
@RP

Yes, I have the same experience about shoes.

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