I've been working weeks with Calvin Klein to get a refund for a return. They claimed for weeks that they never received my item, and I had no proof of return since I had lost the tracking number.
Customer service representatives were extremely unhelpful, including one rude supervisor who told me I couldn't get information about the order without a "lawyer" and called me names when I said there might be issues with their returns warehouse. Then I spent hours at the UPS store and on the phone with UPS and finally found the tracking number. Upon giving it to them, they told me they would give me a refund. No apology, nothing.
They seemed to suggest it was my fault that this happened. Will never shop at Calvin Klein again and will actively campaign against the company for the rest of my life.
Product or Service Mentioned: Calvin Klein Customer Care.
Reason of review: Poor customer service.