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I ordered a product online 4 September 2016, and we had put in the 25% off labor day coupon code, but by the time the order was submitted the code had disappeared for some reason. I realized it pretty much immediately and figured I would just call them real quick to...
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1 comment
Anonymous
#1221728

Same experience here. Ordered online and called right after to adjust something.

Girl sounded half asleep...was rude and unhelpful.

Asked to speak with a manager and she said there wasn't one but that I could leave my name and number. I have been ordering from Calvin Klein for many years but they have the worst customer service I have ever experienced and I am considering never giving them my hard earned money ever again.

Review
#915697 Review #915697 is a subjective opinion of poster.
Product
Calvin Klein Website
Reason of review
Poor customer service
Calvin Klein - Teodora Monogram Tote Handbag Review from Brentwood, New York
Calvin Klein - Teodora Monogram Tote Handbag Review from Brentwood, New York
Calvin Klein - Teodora Monogram Tote Handbag Review from Brentwood, New York
Bought handbag (H5GAJ2ZH) in Macy's on May 7. Didn't use until June. It is now middle of July and the straps/handle is shredding. The side of the straps are shredding and their are black strings hanging from them. Usually my handbags last 2 seasons but this one didn't...
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1 comment
Anonymous
#1365451

You paid for a PU bag, not a leather one. PU is a fabric, and will fray as soon as edges get worn.

If you paid a bit more for a leather bag, you would never had had strings hanging off.

Leather is cheaper in the long run!

You get what you pay for.

Review
#885242 Review #885242 is a subjective opinion of poster.
Product
Calvin Klein Teodora Monogram Tote Handbag
Reason of review
Bad quality
I purchased (from Macys) a black purse with red,blue,white ,turquoise and bronze polka dots. It has 2 straps that are part leather and part gold chain. My complaint is that the straps are peeling on the edges. I don't know when I bought it and I have no receipt now, ...
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1 comment
Karene P
#1620691

I bought leathers purses they will crack just very trashy. I had the attach slips on my coat I return it, the employees at Macys lied about the cost of product claim they can pull and see the receipt, they lie because I found my other slip for my other purchase that I made the same day.

I should of not listen to my friend and return the item, I should of just trashed it. The manager second lie also claim that they never had any complaints regarding Calvin Klein produts, I beg to differ.

Trash or keep it as a reminder never to buy product again from Macy's or Calvin Klein. These products should come with warning will fall apart after three to six months will not last one year.

Review
#881390 Review #881390 is a subjective opinion of poster.
Product
Calvin Klein Coin Purse
Reason of review
Bad quality
1.0
Details
I bought a pretty Calvin Klein tote for the summer season and after a month the leather handle is peeling . I paid 128 dollars for it at Macy's and expect better quality from Calvin Klein. I've tried snipping the fray with the scissors but the leather looking handle...
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3 comments
Wanda T
#1725622

Poor Quality . Exactly the same that happen to my Tote .

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Review
#879122 Review #879122 is a subjective opinion of poster.
Product
Calvin Klein Handbag
Reason of review
Bad quality
Loss
$128
Preferred solution
Full refund
Tags
  • Poor Quality Handbag

Calvin Klein review: Review in Footwear and Clothing category from Sydney, New South Wales

3.7
Details
Calvin Klein underwear World Square Sydney, the customer service was disgraceful, 2 Asian girls standing behind counter talking having personal conversation, seemed annoyed that they were interrupted by a customer. We asked if there were more sizes out the back and they just shook their heads, didn't even speak. They then walked over to a draw 10 minutes later and there were more of the items we were asking about. This was the worst customer service we had seen in our trip to Sydney. Will be going elsewhere to find the same item.
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Review
#872461 Review #872461 is a subjective opinion of poster.

Calvin Klein Handbag Review from Hagerstown, Maryland

SO ROUND 2 WITH AN ISSUE WITH CALVIN KLEIN *** PRODUCTS! THIS TIME THEY DIDN'T RESPOND BACK UNTIL THE CASE I PUT THROUGH TO THE BETTER BUSINESS BUREAU CLOSED! THEN THEY TELL ME THEY'LL SEND ME A REFUND AFTER I RETURN THE PURSE TO THEM; THIS IS THE SECOND PRODUCT I'VE HAD GO TO *** ON ME, AND THE FIRST TIME AROUND THEY SAID IT WAS A DIFFERENT CIRCUMSTANCE? UMMM THEY WON'T ADMIT THEIR PRODUCTS ARE TRASH! *** I WOULDN'T EVEN BUT A PET OUTFIT MADE BY THEM IF THEY HAD THEM SO I GOTTA WASTE MY TIME, ENERGY ETC TO RETURN IT TO THEM CUZ THEY'RE TOO LAZY TO SEND SOMETHING TO ME TO PUT IT IN
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Review
#869556 Review #869556 is a subjective opinion of poster.
Product
Calvin Klein Handbag
Reason of review
Bad quality
1.0
Details
Calvin Klein review - Poor Customer service and dishonesty to their customer
Calvin Klein review - Poor Customer service and dishonesty to their customer
Calvin Klein review - Poor Customer service and dishonesty to their customer
Calvin Klein review - Poor Customer service and dishonesty to their customer
My recent experience with Calvin Klein product and their poor customer service and dishonesty annoys me so much that I just don't know how to describe it. I have bought a Calvin Klein watch which happens to have many problems with watch itself and I am truly pissed...
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Review
#861262 Review #861262 is a subjective opinion of poster.
Product
Calvin Klein Watch
Cons
  • Poor customer service
  • Being lied
Reason of review
Damaged or defective
Loss
$500
Preferred solution
brand new watch
Tags
  • Ck

Calvin Klein review in New Smyrna Beach, Florida: Don't ever expect a credit for returned merchandise

1.0
Details
I purchased $250 in merchandise from the website and immediately returned to the address which was packaged with the items, at the direction of CK. That was in January, 2016. It is now May, 2016 and I'm told that there is no warehouse where I sent the return. What???!!! EVEN THOUGH CUSTOMER SERVICE ACKNOWLEDGED ON FOUR SEPARATE OCCASIONS THAT CALVIN KLEIN HAD RECEIVED THE RETURN AND WOULD BE ISSUING A CREDIT! This is just simply bogus AND AN OUTRIGHT LIE and a way to cheat me out of a rightful credit. Won't be buying CK ever again. Would caution anyone considering buying from CK to think again to a company that respects it customers.
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Review
#845912 Review #845912 is a subjective opinion of poster.
Service
Calvin Klein Customer Care
Cons
  • Customer service
  • Being lied to about a refund
Reason of review
Problems with payment
Loss
$230
Preferred solution
Full refund
Tags
  • returns and refunds
2.7
Details
Calvin Klein Handbag Review from Gloucester City, New Jersey
 well I am on my 2nd Calvin Klein handbag after one fell apart after getting the first one as anniversary gift on July 8, 2015. dealt with customer service they sent me a gift card. So I purchased another handbag along with 2 other items; the handbag is the only thing...
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Review
#845509 Review #845509 is a subjective opinion of poster.
Product
Calvin Klein Handbag
Reason of review
Bad quality

Calvin Klein Cashier Review from Toronto, Ontario

2.7
Details
HORRIBLE customer service. There has only ever been one person that smiles and greets you at their Vaughan mills location. The rest are rude and unfriendly. I'll keep it short; I went in there three times to fix a problem that their cashier made and I was still given attitude by their employees. Ridiculous. I am completely turned off of the Calvin Klein brand, now. I didn't even bother using the $10 reward. Not worth the stress.
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Review
#834303 Review #834303 is a subjective opinion of poster.
Service
Calvin Klein Cashier
Reason of review
Poor customer service