Anonymous

Disappointed

Expensive long down coat. Second time I wore it the zipper broke and fell off. Very upset.
View full review
Anonymous

Quality is the worst

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bought three beautiful Calvin Klein underwear in my local store Stockman and they broke a year later, i washed them how they were supposed to be washed and I always was careful with them. So basically dont buy Calvin Klein, my Hilfiger and Ralph Lauren underwear, however, are in a good condition even 2 years later!
View full review
Reason of review:
Bad quality
Anonymous
map-marker Lithonia, Georgia

Poor Quality of Merchandise

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have six Calvin Klein dresses, the zipper will not zip on most of them. I get the dress half way zipped and it won't go any further.

I am going to have to have the zipper replaced or take a loss on these dresses. I have one of their reversible totes the hardware tarnished in the first 6 months. This brand is not equivalent to Michael Kors or Coach by no means. It would be better to pay the extra bucks for something that will last.

I will be staying away from this brand.

Don't waste your money on their worthless products. Seems they would want to produce a better product, they have fallen by the way side, putting their name on any and everything like Bill Blass and Gloria Vandervilt.

View full review
Loss:
$500
Cons:
  • I hate the lack of quality
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous

Awful company, never again

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I've been working weeks with Calvin Klein to get a refund for a return. They claimed for weeks that they never received my item, and I had no proof of return since I had lost the tracking number.

Customer service representatives were extremely unhelpful, including one rude supervisor who told me I couldn't get information about the order without a "lawyer" and called me names when I said there might be issues with their returns warehouse. Then I spent hours at the UPS store and on the phone with UPS and finally found the tracking number. Upon giving it to them, they told me they would give me a refund. No apology, nothing.

They seemed to suggest it was my fault that this happened. Will never shop at Calvin Klein again and will actively campaign against the company for the rest of my life.

View full review
Reason of review:
Poor customer service
1 comment
Guest

Disgraceful customer service I'm

Very unhappy and want to take it further but there website doesn't tell you how to do this

Anonymous

Poorly sewn merchandise for the price

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought a beautiful black and white handbag for the summer. One month of use later and all of the material on the edge of the strap was shadding off in long strings. Looks like ***. $150 for one season of use. Ridiculous. Wont buy the brand again.
View full review
Reason of review:
Bad quality
Anonymous

Cancelled order but still charging account

I ordered for a substantial amount of money at Calvin Klein.I filled in the shipping and billing address. My first order they cancel my order because their system cannot verify information with my bank.

I used other credit card and They put a hold for the money on my account and they cancelled the order again. But they still charging my account. Costumer service did not reply my e-mail, they did not give any information. Their customer support is too bad.

i never trust Calvin Klein online and by anything.

I will call my bank and customer service again. Be aware of the way they do business.

View full review
Reason of review:
Problems with payment

Preferred solution: Full refund

Clarity Yyp

Calvin Klein Customer Care Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Calvin Klein Customer Care Review
Calvin Klein Customer Care Review - Image 2

It was my birthday last month and as I had never owned an authentic designer handbag before I thought why not. There was only one that kept drawing my attention each time I visited myer.

I decided to lay buy it and the final pick up day was the day after my birthday so it was perfect. The day finally came around and I I picked it up. Total of $399 I've had it not even a month.

My fake handbag is made better. Very disappointing.

View full review
3 comments
Guest

If it hadn't been a month yet when you wrote this, you could have taken it to the store to get a refund or to get it exchanged if you had the original receipt.

Guest

Wow I'm having the same issues also with the gold part on my Calvin Klein hand bad, it's turning red.

My bag was nearly $500 and purse 150!

Guest

Cannot tell what is wrong with the product. Would be wise to describe the issue or show other photos.

Do yourself a favor and allow more details if you wish to get favorable results ....or even sympathy. Sorry.

View more comments (2)
Chanze Djo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Calvin klein coat zipper broke

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

bought my Calvin Klein coat end of season last year. I never wore the coat until this November.

The zipper started catching immediately. within 6 wks the zipper has torn inside of the coat & broke. The coat is beautiful! It's still in Brand New condition EXCEPT it has a broken zipper!

i purchased it @ Macys. However i found the coat on "lyst.com/clothing. " The coat description : Calvin Klein Faux-Fur-Trim Knee length down Coat. I have purchased from Calvin Klein directly on line & have been extreemly impressed with your customer service in the past., I have 3 college -aged daughter who would hope to continue to love & purchase Calvin Klein clothing in the future.

Tell me how you will resolve this issue. I will send pictures if you require.

View full review
Loss:
$180
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous

Worst Customer Service!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I ordered 5 pairs of underwear off Calvin Kleins website on 11/30/2016, they took the money out of my account immediately and said I had been upgraded to free express shipping since I spent over $50. I received an email afterwards saying I will receive another email once my items are shipped.

On December 8th, over a week later, I still had not received an email about my order being shipped. I spoke to customer service both through chat and over the phone. The guy "Miguel" who I was chatting with online said theres nothing he can do for me and to call customer service which I did. I spoke to a young woman named Tasha who was constantly speaking over me and basically called me a liar, saying they never took money out of my account and that it was a hold.

Thats complete BS because they took the money from my account! When I told her about express shipping she said that once my order was fulfilled then it will be shipped express. She continued to argue with me. Long story short, after having enough of listening to this young woman's rude and *** tone I told her if my order is not shipped by the following day I will reverse the charge on my card.

Not an hour after hanging up with her did I receive an email saying 2 of the 5 pairs of underwear I ordered 9 days prior were canceled bc they were out of stock and I would not be charged for them. Not only have I not received a refund for the 2 pairs of underwear I was charged for but I am still waiting for tracking info!!!

I am beyond furious and will happily throw the underwear I purchased from CK in my fireplace if I ever receive them. Never again will I spend a penny on CK merchandise, I will stick with 2(x)ist for my underwear and jock needs.

View full review
Loss:
$20
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

1 comment
Meggie Bjp

I love how some people are still completely confused about how online shopping works. Of course they are going to put a hold on your account and/or go ahead and take the money as soon as you purchase the item.

If you want product in your hand as soon as you purchase it, go to one of those store thingys. Finally, believe it or not, it costs money for these organizations to ship things.

They are not going to one package of underwear. Completely cost inefficient.

Anonymous

Calvin Klein ----lousy customer service, not issuing a refund

I have purchased several item on line from Calvin Klein. Some of them did not work and I have returned them back.

I had to call their customer service several times to get my money back. It took them almost a month to issue a refund. And guess what, refund was issued not for all the item I have sent back to them. I had to fight to get a refund in full.

NIGHTMARE!!!!!!!!!!! I am still waiting to get a balance from them.

Seems that their people are not capable to count how many items were in the box. I had to email them the copy (they got the original with the item) of description of the items.

View full review
Reason of review:
Return, Exchange or Cancellation Policy
Cortnie Evi

Calvin Klein - Underwear Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Cant even freaking refund items, I was buying underwear and i want to get refund so they only do exchange or credit which means i hate them so much. Westfield Sydney, Calvin Klein Underwear
View full review
Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

Dude. You can't return underwear to Calvin Klein.

It even says so on their return policy. Underwear is final sale because it's something that they can't just resell to another customer, so they'd have to throw it away. Don't complain just because you can't read.

Them offering an exchange was kind of them. I swear this entire website is full of entitled people like you who expect businesses to fall down to their knees for you.

Anonymous

Calvin Klein - Review in Footwear and Clothing category

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I Bought items online on Calvin Klein's website with Shoprunner which offers free shipping and return shipping. But when I returned an item they charged me for return shipping. I called them and told them the situation and no one was able to help me. Customer service was rude and unhelpful. They told me there's nothing they could do and that I "can't prove anything" even though I have the tracking information and the shoprunner return label.
View full review
Reason of review:
Problems with payment
Anonymous

Cancelled order but still charging account

I ordered for a substantial amount of money at Calvin Klein. I filled in the shipping and billing address.

When you use a credit card they withdraw at the moment they ship the order. They put a hold for the money on my account and they cancelled the order. Which is against their policy. When I called they said they released the hold.

After calling with my bank and talking to second line support the bank found out that the release was not send. Calvin Klein is unwilling to work with me and claims they released the money. They point at their process and asked(I was chatting with them) to call so they could forward me to a manager who would explain their process. All I ask is someone from accounting who can release the hold I have the transaction number.

This is horrible customer support. I have to wait about 8 business days to have this substantial amount released.

Be aware of the way they do business.

They take you money the same day. But when they have to return it you have to wait till they feel like giving it back.

View full review
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Denecia Dsv

Calvin Klein clothes dont last

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have bought many products from Calvin Klein, but wont be doing so in the future. They look great the first 10 times you wear them, and then rapidly show how poorly made they are and how the fabrics are actually very cheap. The sweater started pilling badly after wearing it only three or four times! The pants faded and shrank over time. The soles of the shoes lasted half as long as pairs I've bought from other brands that cost less. It is very damaging to their reputation to put out such junk and I really dont respect this company anymore. They need a new business plan!
View full review
Loss:
$300
Cons:
  • Quality of their clothes
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Guest

I am totally agree with you. The quality of the clothes couldnt be worst.

Zarai Vra
map-marker Pars, Tehran

Poor Customer service and dishonesty to their customer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Calvin Klein - Poor Customer service and dishonesty to their customer
Calvin Klein - Poor Customer service and dishonesty to their customer - Image 2
Calvin Klein - Poor Customer service and dishonesty to their customer - Image 3
Calvin Klein - Poor Customer service and dishonesty to their customer - Image 4

My recent experience with Calvin Klein product and their poor customer service and dishonesty annoys me so much that I just don't know how to describe it.

I have bought a Calvin Klein watch which happens to have many problems with watch itself and I am truly pissed off with their customer service and disrespect for their customer at their distribution store in Iran.

This watch was left in the distributor store to be looked at it, but what happens is that they call me and say there is something wrong with wristband of the brand new watch!!. Initially I took it there to have it checked for not working perhaps due to battery drainage. Then while working on it they might have dropped the watch and perhaps caused damage. Now they are asking me to pay half the price of the new wristband which I would never do it.

They should be honest and replace it. Also I am doubly pissed off with poor customer service email exchanges which takes them ages to reply. Calvin Klein products are having their final days.

I would advice people to go for other brands when it comes to watches. For me Calvin Klein products are dead!!!

View full review
Loss:
$500
Cons:
  • Poor customer service
  • Being lied
Reason of review:
Damaged or defective

Preferred solution: brand new watch